Amazon call flow monitoring and Agent re skilling. Monitors Key Performance Measurements (KPM's) as identified by GFT management team to ensure compliance. Support department managers in the day to day operations of Global Funds Transfer and all aspects in the processing of incoming and outgoing wire transfers and customer service issues. Responsible to assist in the deve

Ongoing Monitoring Oversight Review supply agreements, contractual terms, and relationship management oversight requirements. Develop an understanding of line of business operations, their complexities, trade offs and impacts when outsourcing products and services. Create and manage the framework for key metrics or key performance indicators, associated with outsourced se

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Strategy Partner with corporate functional leaders and execute a technology strategy that will enhance overall business capabilities. Stay abreast of technology industry trends and best practices. Continuously transform the organization to increase efficiencies and reduce overall expense. Partner with innovation team to test and learn emerging technology and its viable ap

Serve as primary point of contact for Regulation W and other accounting/reporting related compliance areas by collaberating with the First Line of Defense (business units), as well as legal and Corporate Compliance, on transactions and processes that may have Regulation W impacts, including for any new or changed products and services. Establish and oversee proper control

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor

Core estate administration Review, analyze and interpret documents to complete trust and estate administration. Manage estate settlement accounts, in concert with your assigned Estate Analyst (EA), and in accordance with the terms of the governing documents, laws, CMA policies and procedures, and client needs. Evaluate accounts for completeness and accuracy. Monitor and r

Maintenance of Enterprise Risk Management (ERM) Framework Maintain regular updates to the ERM Framework to 1) ensure alignment with regulatory expectations and industry standards; 2) defines common expectations across all risk pillars; and 3) summarizes risk assessment processes by risk pillar. Identify opportunities for improved alignment with the ERM Framework within fi

Coordinate and manage all verbal and written communications with banking regulators. Provide guidance and serve as a resource on bank regulatory issues and interactions. Identify and communicate key themes and updates from regulator interactions across the organization. Maintains effective reporting and communication routines to achieve enterprise understanding of key reg

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Review existing and potential client business scenarios to identify new business development and cross selling opportunities for more complex relationships. Assist in the preparation of RFP responses. Conduct new business presentations to clients, prospects, and industry professionals in accordance with established programs and procedures. Contribute to department annual

Prepare financial disclosures and reports for accuracy and completeness. Create and edit financial narratives to supplement data in financial reports. Enhance reporting processes to ensure timeliness and proper workflow and incorporation of all feedback received from other collaborators. Research and consult on complex reporting issues and respond to ad hoc requests for r